About BCG

BCG Recruitment

Job Role: IT Service Associate

Qualification: Bachelors / Masters Degree

Experience: Fresher

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹16 LPA

Job Location: Gurgaon

Last Date: ASAP

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Key responsibilities

• Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
• Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
• Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
• Assisting with the documentation of critical and routine technical procedures as well as end user literature
• Troubleshoot video conference and telecommunications systems and support key users if required
• Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
• Assist with hardware asset tracking and inventory management
• Assist on projects in an operational capacity for both global and local initiatives

What You’ll Bring

Essential

• Ability to effectively communicate and present technical concepts to management, peer group and staff
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
• MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
• Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
• SCCM or imaging software experience
• Exposure to cloud technology
• VoIP experience

YOU’RE GOOD AT

Key strengths and attributes needed to succeed in the role;

• Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
• Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
• Professionalism to be able to respect all BCG information as personal and confidential
• Ability to work independently as well as in a team environment displaying consideration and respect for others
• Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
• Appetite for continuous learning to further IT knowledge and career development
• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
• Ability to follow established procedures/standards
• Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English