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IBM Recruitment

Job Role: Software Support Engineer

Qualification: Bachelor’s Degree

Experience: 0 to 3 years

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹4-9 LPA

Job Location: Bangalore

Last Date: ASAP

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Your role and responsibilities

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
• This position requires a comprehensive understanding of both xLinux/zLinux and z/OS operating systems and proven experience using general troubleshooting tools and commands for these platforms.
• The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
• Excellent written and spoken English skills are required.
• *Occasional late shift and weekends work may be required.

Required technical and professional expertise

• 1 to 3 years of Experience in a customer-facing role
• Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized, analytical and methodical
• Highly reliable, team player
• Good knowledge of xLinux/zLinux Operating System and/or z/OS Operating System
• Very good spoken and written English skills, other foreign language is a plus

Preferred technical and professional experience

• Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP. Knowledge of JCL and various subsystems (e.g., CICS, IMS, WAS, MQ)