Overview of Job Function:

The Associate Software Engineer (DevOps & Automation) is required to take a holistic view and be engaged throughout the development lifecycle. They will participate and occasionally drive all our R&D activities. Subject to their specialization, they will be involved in the design, development, testing, publishing, and/or support of different cloud-based products and solutions. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while providing guidance to associate level engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and occasionally lead the implementation of new solutions.

Principal Duties and Essential Responsibilities:

• Manage and maintain cloud infrastructure, tools for product delivery to AWS/Azure / OKD / OpenShift
• Build and manage automation / pipelines / solution to automate development & testing processes
• Automate infrastructure deployment, product deployment to the cloud staging area/production using pipelines in Harness, GitHub actions
• Automate Patching, OS updates and Security vulnerability resolutions through pipelines
• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance etc…)
• Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Take responsibility for technical implementation and decision making including the delivery of features
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team

Minimum Requirements:

• 1+ years working with private/public cloud platforms AWS, Azure or GCP.
• Hands on experience into Powershell scripting
• 1+ years of experience with Windows and Linux based applications
• 1+ years of experience developing/Automating and maintaining Continuous Integration/Continuous Delivery pipelines using GitHub Actions, Harness, Jenkins or any other CI/CD tooling
• 1+ years of experience managing/working on enterprise-wide Kubernetes platform
• 1+ years of experience developing, managing and maintaining Ansible Playbooks, Terraform, Helm Charts.
• 1 years of experience with SCM tools such as GitHub
• Monitoring alerts originating from tools like Splunk, DataDog
• Understanding of contact center software and applications