Roles & Responsibilities

• Provide first-level support for hardware issues including desktops, laptops, printers, and peripheral devices.
• Assist with installation, configuration, and troubleshooting of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and other software’s.
• Help with device setup, software installations, and network connectivity issues.
• Maintain and update IT asset inventory and user documentation.
• Assist in onboarding/offboarding processes for employees (device setup, account creation, etc.).
• Escalate unresolved issues to senior IT staff or vendors when necessary.

Primary Skills

• Basic knowledge of computer hardware and peripherals.
• Familiarity with Microsoft 365 apps and cloud services.
• Understanding of Windows OS and basic troubleshooting steps.
• Strong communication and interpersonal skills.
• Ability to work both independently and in a team.
• Eagerness to learn new technologies and take initiative.

Secondary Skills

• Performance Driven.
• Innovative.
• Attention to Detail.