Qualifacts Careers: Configuration Analyst Job in Vadodara

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About Qualifacts

For more than 20 years, Qualifacts has delivered thoughtful innovation, technology, support, and services to the behavioral health and human services market. Most recently, Qualifacts has been on a mission to expand its portfolio to support the patient continuum, from the initial appointment request to final billing and reporting, and everything in between.

Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible.

Qualifacts Recruitment

Job Role: Configuration Analyst

Qualification: Bachelors / Masters Degree

Experience: 0-1 years 

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹5 – 6 LPA

Job Location: Vadodara

Last Date: ASAP

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About the role

Knowledge/Application

  • Developing Knowledge: You will make informed decisions with guidance from your manager, supervisor, and senior staff, and know when to seek assistance for escalation. You will meet productivity goals and adhere to SLA/SLO requirements while resolving low to moderate complexity requests with consistent quality. Understanding customer business needs is essential, and you will collaborate with management and senior staff to formulate effective resolutions.
  • Task Management: You will be responsible for handling low and moderate complexity tasks effectively.

Duties/Responsibilities:

  • Provide technical support to Clinical Implementation Specialists (CIS), Billing Implementation Specialists (BIS), and customers by configuring requested tasks within the system. This includes setting up requested tools and delivering client training.
  • Conduct research, address inquiries, troubleshoot issues, and enhance software performance through various tasks.
  • Deliver exceptional customer service by providing timely, concise, and accurate responses, while proactively managing customer issues and handling requests in a professional, positive manner.
  • Resolve low to moderate complexity requests with a focus on quality.
  • Communicate effectively (verbal, listening, and written) with team members, leadership, and customers.
  • Foster a collaborative team environment, engaging others with critical thinking and a positive attitude.
  • Build a reputation for reliability by consistently upholding commitments.

Minimum Qualifications:

  • A Bachelor’s degree is preferred; however, a High School diploma with relevant EHR/software customer service or behavioral health agency experience may substitute for the undergraduate degree.
  • At least 1 year of experience with EHR software, or a recent graduate is also welcome to apply.
  • Exceptional written and verbal communication skills in English.
  • Proficient in Microsoft Office Suite.
  • Quick to acquire and adapt to new skills.
  • Strong attention to detail and follow – through skills
  • Strong organization and time management skills.
  • Proficient typing skills.

How to Apply For Qualifacts In 2025?

Dreaming of an Qualifacts career. Follow these simple steps to apply for their 2025 opportunities:

  • Click Apply Here: Head straight to the Qualifacts career page using the button below.
  • Start Your Application: Hit Apply to begin.
  • Register or Login: Create an account if youre new, or login if youre already registered.
  • Complete the Form: Fill in all required details accurately.
  • Upload Documents: Submit your resume and any other requested documents.
  • Review and Verify: Doublecheck all information before submitting.
  • Submit: Hit submit and take a step closer to your dream career.

Apply Link For Qualifacts Apply Here

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