Business Summary

Deltek Professional Services’ mission is to deliver solutions that help our customers connect and automate the project lifecycle that fuels their business. Our group is responsible for assisting our global clients as they become new members of Deltek’s Project Nation by applying professional services proven methodology in areas such as systems design, configuration, testing, training and solution documentation. We are a group of passionate, driven and collaborative individuals who pride ourselves on delivering best-in-class services to a diverse set of customers.

Position Responsibilities

• Provide level 1 technical assistance related to integrations and automation solutions.
• Maintain a thorough understanding of products, automation, and integrations tailored for customers.
• Handle escalations reported by other teams or customers with a proactive approach.
• Ensure adherence to quality standards, SLA, process, and security policies.
• Collaborate with operational and development teams during triage and resolution of operational issues.
• Follow incident management procedures based on severity.
• Capture detailed documentation on reported incidents and communicate with respective stakeholders.
• Take ownership of reported incidents and drive them to resolution.

Qualifications

• 2025 Passout with a Full time B.E. / B.Tech in Engineering with specialization in CSE/IT/ECE, with a minimum of 60% aggregate.
• Strong written and communication skills.
• Excellent problem-solving ability and critical thinking skills.
• Understanding SaaS applications and related technology is a plus.
• Knowledge of Basic Networking, SOAP, RESTful API, SQL.
• Proficiency in Incident Management and escalation processes.
• Ability to handle multiple tasks simultaneously and work effectively both individually and as part of a team.