Position Summary

The Birst Triage team is the bridge between customer support and Birst engineering. The role of this team is to confirm and triage Birst product issues. This involves analysis of the Birst logs, evaluation of the browser developer files, and reading the platform code to debug the issues. Once the issues have been confirmed and a root cause determined, we work with the engineering team to make sure they have all the details needed to supply the fix or the enhancement.

This position on the Birst Triage Team will supply the triaging of the issues related to the back end of the Birst product covering the connection, extraction and loading, and query handling.

The Birst Triage Team also works very closely with Infor product teams that deliver pre-built models and reports. This interaction includes assisting with best practices, performance optimization, and resolution of product issues that arise during content development.

A Day in The Life Typically Includes

• Daily team scrum meeting to discuss overall team updates, prioritize issues, and to collaborate by working on difficult issues as a team
• Meetings with customer support to gather more details
• Meeting with engineering teams for knowledge transfer and help on triaging issues
• Searching through Birst artifacts like jiras, support tickets, and the Birst community to see if the issue or a similar issue has been reported that would help with analysis.
• Team collaboration for cross learning

Required skills

• SQL
• Data warehousing Concepts
• XML, JSON, HTML5
• CSS, HTML, Java Scripting
• Working with Rest/SOAP APIs
• Good Communication/Presentation Skills

Preferred Qualifications

• MongoDB
• Reporting Tool
• Log Minning
• Basic knowledge of browser developer tools
• Basic knowledge of programming languages
• Familiar with JIRA for project tracking