Summary:

As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, troubleshooting technical issues, and implementing solutions to enhance our data center technology.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Collaborate with cross-functional teams to gather requirements and define infrastructure needs.
• Design and build data center technology components to meet business requirements.
• Conduct testing and quality assurance activities to ensure the reliability and performance of the infrastructure.
• Troubleshoot technical issues and provide timely resolutions.
• Implement solutions to enhance the efficiency and scalability of the data center technology.
• Stay updated with the latest industry trends and technologies to propose innovative solutions.
• Assist in documentation and knowledge sharing to facilitate seamless operations.

Gen Careers Opportunities Graduates for Software QA Engineer | 0 – 2yrs

Professional & Technical Skills:

Must To Have Skills:

• Proficiency in Cloud Contact Center Implementation.
• Strong understanding of infrastructure design principles and best practices.
• Experience with data center technologies and components.
• Knowledge of networking protocols and security principles.
• Familiarity with virtualization technologies and cloud platforms.

Good To Have Skills:

Experience with ITIL framework.

Recommendation:

Familiarity with scripting languages such as Python or PowerShell.

Additional Information:

• The candidate should have a minimum of 0-2 years of experience in Cloud Contact Center Implementation.
• This position is based at our Bengaluru office.
• A BE degree is required.

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