DESCRIPTION

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon’s LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities

• Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment
• Provide floor support to Operations manager in running day to day operations working closely with Data Associates
• Handle work prioritization and deliver based on business needs
• Track and report ops metrics and ensure delivery on all KPIs and SLAs
• You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation
• You will strive to enhance the productivity and effectiveness of the data generation and annotation processes
• The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.

BASIC QUALIFICATIONS

– Graduate or equivalent (up to 1 year of experience)
– Candidate must demonstrate language proficiency in French language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma
– Good English language proficiency: verbal, writing, reading and comprehension
– Strong analytical and communication skills
– Passion for delivering a positive customer experience, and maintain composure in difficult situations
– Ability to effectively and efficiently complete challenging goals or assignments within defined SLA

PREFERRED QUALIFICATIONS

– Basic level of Excel knowledge
– Familiarity with online retail (e-commerce industry)
– Previous experience as AI trainers, knowledge of AI and NLP
– Experience with Artificial Intelligence interaction, such as prompt generation and open AI’s
– Experience in content or editorial writing