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At American Express, youโll be recognized for your contributions, leadership, and impactโevery colleague has the opportunity to share in the companyโs success. Together, weโll win as a team, striving to uphold ourย company valuesย and powerful backing promise to provide the worldโs best customer experience every day.
American Express Recruitment :
| Company Name | American Express |
|---|---|
| Post Name | Customer Serviceย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Associateย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย |
| Estimated Salary | up to INR 6 LPA |
| Work Location | Work From Home |
| Batch | 2023/22/21/20/19/18 |
- Freshers are eligible
- Any Graduate Degree can apply.
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Previous sales experienceย while providing top-notch customer service background Strong Interpersonal.
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Communication and Listening Skills.
Job Notification Join us on Telegram:ย Click here
Job Responsibilities:
- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
- Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel).
- 24/7 & Rotational shifts including night shiftsย
- Hybrid environment
- As always, read the information provided on this page first.
- After reading, scroll down and click on the apply link.
- You will be redirected to aexp.eightfold.ai/careers official website.
- Enter all the required details.
- After entering the details check them and submit the application.
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