American Express Customer Service Associate Recruitment 2023 for Freshers | Off campus drive


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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.


American Express Recruitment :


Company Name American Express
Post Name Customer Service                                                                         
Associate                                                               
Estimated Salary up to INR 6 LPA
Work Location Work From Home
Batch 2023/22/21/20/19/18

Job Description:

American Express is hiring candidates for the post of Customer Service Associate.

Eligibility:


  • Freshers are eligible
  • Any Graduate Degree can apply.
  • Previous sales experience while providing top-notch customer service background Strong Interpersonal.
  • Communication and Listening Skills.

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Job Responsibilities:


  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

               
              Preferred Skills:

              • Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
              • Excellent Verbal Communication.
              • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
              • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
              • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
              • Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel).
              • 24/7 & Rotational shifts including night shifts 
              • Hybrid environment


              How to Apply?

              • As always, read the information provided on this page first.
              • After reading, scroll down and click on the apply link.
              • You will be redirected to aexp.eightfold.ai/careers official website.
              • Enter all the required details.
              • After entering the details check them and submit the application.



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