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At American Express, youโll be recognized for your contributions, leadership, and impactโevery colleague has the opportunity to share in the companyโs success. Together, weโll win as a team, striving to uphold ourย company valuesย and powerful backing promise to provide the worldโs best customer experience every day. And weโll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express Recruitmentย
Company Website: www.americanexpress.com
Job Role: Executive-Operations
Qualification: Graduate/Post-Graduate
Experience: Fresher
Batch: 2023/22/21/20/19/18
Salary: 4.6 LPA (Expected)
Job Location: Gurgaon (Work From Home)
Job Description
American Express Off Campus Drive For Fresher 2023 โ American Express hiring fresher graduates for Executive-Operations โ Team Member Bachelorโs Degree candidates can apply for this job. Detailed information about the application process is given below please scroll down the post.
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Eligibility
- Batch โ 2023/22/21/20/19/18
- Freshers are eligible
- Graduate/Post-Graduate.
- Relevant experience an advantage.
Job Role and Responsibilities
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
- Should have knowledge of KYC.
- Work on daily inventory towards cases related to merchant servicing and onboarding.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc.) over emails/calls to reduce the volume
- Carry out Due Diligence activities to ensure all dues are released to the clients
- Focus on merchant requirement, productivity, and efficiency to ensure SLAโs are met
- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Take ownership of the email/issue and resolve to customerโs expectations to deepen relationship and achieve highest level of customer satisfaction
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
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Skills Required
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results
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How to Apply for American Express
- As always, read the information provided on this page first.
- After reading, scroll down and click on the apply link.
- You will be redirected to American Express official website.
- Enter all the required details.
- After entering the details check them and submit the application.
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