American Express Hiring Fresher 2024, Customer Service Analyst, ₹6 LPA | Apply Now!

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American Express Careers 2024 hiring freshers for the Customer Service Analyst. This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on American Express industry leading platforms.

About American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

American Express Recruitment

Job Role: Customer Service Analyst

Qualification: Bachelor’s degree

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹4-6 LPA

Job Location: Gurgaon / Hybrid

Last Date: ASAP

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You Lead the Way. We’ve Got Your Back.

 With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

 At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

 Join Team Amex and let’s lead the way together.

American Express

Job Description

 Amex Savings is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Amex Savings and/or CD account from application to closing.

How will you make an impact in this role?

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications.

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Minimum Qualifications

  • Customer First focus =  Easy, Recognize Solve
  • Customer service experience with exceptional listening and relationship building skills
  • Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
  • Strong written and verbal communication
  • Attention to detail with ability to quickly identify problems and suggest sound resolutions
  • Ability to use good judgment in decision making

Preferred Qualifications

  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
  • Strong time management skills and the ability to work under pressure with limited supervision
  • Ability to effectively manage change and remain calm in stressful situations
  • Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility.

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Selection Process

The American Express selection process for Graduate Customer Service Analyst off campus recruitment includes the following stages:

Online Application and Screening

Visit the American Express Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online coding challenge or technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

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How to Apply For American Express

If you are interested in the American Express off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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