Apex Group Off Campus Freshers Careers 2024 Hiring As IT Problem Analyst For All Graduates

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Apex Group Careers 2024 hiring freshers for the IT Problem Analyst. This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on Apex Group industry leading platforms.

About Apex Group

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With offices in over 50 countries worldwide and 12,000 employees upon the close of announced acquisitions, Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.

Apex Group Recruitment

Job Role:  IT Problem Analyst

Qualification: Any degree

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹4.4 LPA

Job Location:  Mumbai

Last Date: ASAP

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Job Description

As a Problem Analyst in Apex you will need to utilize your proven analytical and troubleshooting skills to break down complex problems across the entire IT infrastructure in order to fix root causes.

Working within the vendors you will be a key contributor to enable us to meet our internally defined availability targets for all the services part of our cutting-edge technology stack.

You will have two key focus areas.  Firstly, driving out problems reactively to stabilize the managed infrastructure.  Secondly you will look to the future to analyse incident trends and patterns to enact processes to avoid the majority of incidents occurring in the first place.

Apex Group

Job Responsibilities

  • The problem analyst role is critical for the stabilization of the company’s infrastructure and services
  •  The problem analyst will drive resolution of issues that impact the availability and stability of the services in the environment
  • Monitors Incidents and Problem records to identify impacted system and application outages that require follow-up analysis
  • Extracts data from a variety of sources, providing analysis and trending
  • Manages active problems ensuring they are kept up to date with clear concise information
  • Secures and assigns required resources to perform problem management activities
  • Owns and coordinates actions of assigned problems
  • Engages with appropriate technical and business teams within the organization to assist in the resolution of problem records
  • Involves yourself in the RCA for some of the problems
  • Liaises with key stakeholders to keep them informed of progress
  • Chairs problem management and RCA meetings to review outstanding problems and resolutions
  • Assists in production and maintenance of Known Error library documentation.
  • Generates and promotes weekly action item statuses
  • Produces statistics and reports to demonstrate performance of the Problem Management process such as, incident trend data to identify and eliminate root causes, diagnosis of issue and determining whether new incidents are related to existing problems
  • Identifies problems, analysis and recommending Service Improvement plans
  • Participates in the constant improvement to the Problem Management Process
  • Audits problem tickets to ensure processes for problem records are being followed
  • Ensures compliance of process policies and standards

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Skills Required 

  • Excellent analytical skills (logical/critical thinking). Previous experience performing trend analysis and documenting themes.
  • Excellent technical knowledge in some of the following technologies: MS server administration; Citrix; Office 365; Azure
  • Creative problem solving – following an issue through to its logical conclusion and escalating where necessary
  • Extensive soft skills, including communication, negotiation, organization, time management and problem solving
  • ITIL v3 or v4 Foundation Certification is recommended
  • Ability to work independently as well as being part of a team
  • Ability to work with multiple teams to drive problem resolution
  • Resourceful – utilize all tools, expertise and knowledge bases to drive constant improvement of the problem process
  •  Experience working with a diverse team in a fast-paced environment
  • Superior teamwork skills
  • Strong interpersonal and communication skills are a must; ability to read, write, and speak in a professional manner
  • Must possess a personal sense of urgency
  • Ability to effectively multi-task and adapt to changing business priorities
  • Excellent time management and organizational skills
  • Excellent attention to detail

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Selection Process

The Apex Group selection process for Graduate IT Problem Analyst off campus recruitment includes the following stages:

Online Application and Screening

Visit the Apex Group Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online coding challenge or technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

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How to Apply For Apex Group

If you are interested in the Apex Group off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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