Capgemini Support Analyst Recruitment 2023 for Freshers | Off campus drive


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Capgemini is a technology consulting firm. Serge Kampf was founded in 1967, with headquarters in Paris, France. Aiman Ezzat has been the association’s CEO since 2020. According to 2022 statistics, the total number of employees at the firm was 358,400, and the organisation’s total income was 2,200 crores EUR.



Capgemini Recruitment :

Company Name Capgemini 
Post Name Support Analyst                                                                                       
Estimated Salary up to ₹ 6 LPA
Work Location Mumbai
Batch 2018 – 2023


Job Description:



Capgemini is hiring candidates for the post of Provisioning Support Analyst.



  • Bachelor’s/ Master’s Degree
  • Freshers are eligible
  • Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023


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Job Responsibilities:

  • Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
  • Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
  • Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
  • Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
  • Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
  • Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
  • Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
  • Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
  • Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
  • Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency 


SkillRequired :
  • Service Now tickets incidents.
  • Ticket Management tool BMC Remedy HP IT Service Manager Service Now
  • MS Excel analysis and reporting



How to Apply?
  • As always, read the information provided on this page first.
  • After reading, scroll down and click on the apply link.
  • You will be redirected to official website.
  • Enter all the required details.
  • After entering the details check them and submit the application.





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