Job Description

Updates existing or participates in the creation of new applications to support requirements. Participates in high level table, page or site design, query design, system coding, prototyping, system integration and testing by leveraging available tools and architecture as specified by management. Monitors impacts of proposed solutions. Maintains existing, basic to moderately complex application systems using established procedures and protocols including user interfaces, space requirements, databases, reports, views, web sites, application functions and existing processes.

Conducts scripted quality analysis and quality assurance testing of proposed and implemented solutions including functional, usability, integration, performance, quality assurance, operations, recovery and user acceptance tests. Conducts user requirements analyses and systems evaluations of existing application software systems using advanced tools and techniques e.g. debugging, to resolve problems, issues or requests. Performs other duties as required.

Minimum Qualifications

Bachelor’s degree in Computer science, Information Systems, Information Technology, Software Engineering, Computer Engineering or related discipline.

1+ years of experience in ServiceNow Development.

Preferred Qualifications

• Experience with ServiceNow ITSM platform
• Good knowledge of Java Script, Angular JS, Jelly.
• Experience with both server-side and client-side of ServiceNow.
• Experience with business rules and integrating ServiceNow to other Applications using REST/SOAP.
• Experience using ServiceNow Incident, Problem, Knowledge, Virtual Agent and other ServiceNow applications.
• Exposure to ServiceNow platform capabilities and tools like Discovery, Orchestration, Service Portal, Custom Application development, Performance Analytics, Flow Designer, Integration Hub and any other application modules.
• Certified System Administrator (CSA) certification is good to have.