Position Description:

• Provide L2/L3 support for Java-based applications in production and non-production environments.
• Monitor application performance and availability using tools like Splunk, Dynatrace, or similar.
• Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs.
• Collaborate with development, infrastructure, and development teams to identify root causes and implement fixes.
• Perform regular health checks, log analysis, and proactive maintenance activities.
• Participate in deployment activities, including release validations and rollback planning.
• Maintain documentation for support procedures, known issues, and resolutions.
• Ensure compliance with ITIL processes including incident, problem, and change management.
• Support batch jobs, integrations, and middleware components as needed.

Skills:

• Analytical Thinking
• Java
• SQL