Flexera Off Campus 2024 Recruitment for Technical Support Engineer

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Flexera Careers 2024 hiring freshers for the Technical Support Engineer. This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on Flexera industry leading platforms.

About Flexera

Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.

Flexera Recruitment

Job Role: Technical Support Engineer

Qualification: Bachelor’s degree

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹7.5 LPA

Job Location: Bangalore

Last Date: ASAP

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Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.

A moderately experienced resource who has spent some time building up competence with customer service, alongside strong technical skills. Somebody who relishes the opportunity to blend those skills with problem solving and diagnostic capabilities. Has worked in Technical Support previously and can bring new ideas and perspectives to the role and our team. Desires to be part of a superb team in a company that is recognized as an industry leader.

This role is required to focus on a set of specified products and strive to become an expert. Has the ability to manage multiple tasks and Support cases at any one time, adhering to the required metrics. Has excellent communication and interpersonal skills. Needs to be able to work in a team and collaborate with colleagues.

Flexera

Responsibilities

  • Provide exceptional technical support to customers and partners via email, phone, and screen-shares.
  • Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
  • Troubleshoot complex issues and provide timely resolution.
  • Create, maintain, publish articles for Flexera’s Knowledge Base.
  • Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
  • Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America).

Requirements

  • Passionate customer orientation and dedication.
  • Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
  • Solid interpersonal skills. Excellent verbal, written, and listening communication skills with English. Applies a communication strategy that is appropriate and effective for the situation, or context and target audience. Successfully conveys and receives intended messages while maintaining relationships.
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
  • Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results.
  • Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others.
  • Works collaboratively within diverse teams and across the organization to achieve goals. Includes the desire and ability to understand and respond effectively to other people with diverse views. Puts best interest of team ahead of self.
  • Takes responsibility for individual, team, organizational and customer success. Manages time, goals, and priorities to continuously improve and add value.
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
  • Comfort in a fast-paced environment where team success is encouraged.
  • Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
  • Basic programming and scripting knowledge e.g., PowerShell

How Do I Become A Generative AI Developer?

Preferred

Experience with IIS, Browser/Dev Tools, API, and REST calls
Experience with Database skills – writing SQL queries.
Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML)

Education

Bachelor’s degree in computer science, information technology or related field

S&P Global Recruitment 2024 | Intern | Apply Now

Selection Process

The Flexera selection process for Technical Support Engineer off campus recruitment includes the following stages:

Online Application and Screening

Visit the Flexera Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online coding challenge or technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

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How to Apply For Cornerstone

If you are interested in the Flexera off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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