About Fresh Prints

Fresh Prints Recruitment

Job Role: Technical Support Specialist

Qualification: Bachelors / Masters Degree

Experience: 0-2 years

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹6.1 LPA

Job Location: Hyderabad, India (Remote)

Last Date: ASAP

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The role:

As a Tech Support Specialist at Fresh Prints, you will be the first point of contact for resolving technical issues related to our internal systems, websites, and customer-facing platforms. You will play a critical role in diagnosing, troubleshooting, and ensuring the smooth functioning of our digital products. If you have a knack for problem-solving and enjoy helping people, this position is a great opportunity to contribute to a dynamic and creative environment.

As Fresh Prints grows, you will too. With time, you will be given the space and guidance to have a tremendous impact on the company’s future. For the right person, this role offers an uncapped opportunity.

Responsibilities 

• Provide timely and accurate technical support to Fresh Prints internal teams and external users.
• Diagnose and troubleshoot software issues.
• Respond to queries via email, chat, or phone, ensuring high customer satisfaction.
• Guide customers and team members through step-by-step solutions for resolving issues.
• Escalate unresolved issues to the appropriate engineering or product development teams.
• Document technical issues, processes, and solutions in an organized and accessible format.
• Assist in creating user-friendly documentation, FAQs, and guides for common issues.
• Collaborate with IT and product teams to identify and fix recurring issues.
• Help ensure that all tech-related services, including our website, ordering system, and internal platforms, function smoothly.

Must-Have Skills: 

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 1-2 years of experience in a technical support role or related position.
• Strong knowledge of troubleshooting methodologies and common IT issues.
• Familiarity with Fresh Prints tech stack (knowledge of Angular, Node.js, MySQL, AWS, and React is a plus).
• Excellent problem-solving skills and attention to detail.
• Outstanding verbal and written communication skills.
• Ability to work in a fast-paced, startup environment and handle multiple priorities.
• Experience using helpdesk software (e.g., Freshdesk) is preferred.
• Familiarity with Agile methodologies is a plus.

Compensation & Benefits 

• Competitive salary
• Health insurance
• The opportunity to learn a lot rapidly
• Working with a talented and engaged team dedicated to building a business together.

Working Hours 

• 8:00 pm IST – 5:00 am IST.