Freshworks Careers 2024 Hiring Customer Success Associate Salary up to ₹8LPA

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Freshworks Careers 2024 hiring freshers for the Customer Success Associate. This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on Freshworks industry leading platforms.

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Freshworks Recruitment

Job Role: Customer Success Associate

Qualification: Bachelor’s degree

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹8 LPA

Job Location: Chennai

Last Date: ASAP

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Job Description

The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Freshworks

Job Responsibilities

  • Engage proactively with customers using the engagement model (based on customer segment) laid out
  •  Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
  • Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
  • Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
  • Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
  • Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
  • Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
  • Own two key metrics (Increase Product-Adoption & Customer Retention)
  • Use customer management tool (Natero) (Training will be provided to get familiar)
  • Implement and support compliance to Freshworks compliance and information security processes

Skills Required 

  • 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success of both large and small clients
  • Ability to report and share client’s status on a timely/pre-defined interval
  • Bachelor’s Degree in Computer Science + Business Education preferred

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Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Selection Process

The Freshworks selection process for Graduate Intern off campus recruitment includes the following stages:

Online Application and Screening

Visit the Freshworks Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online coding challenge or technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

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How to Apply For Freshworks

If you are interested in the Freshworks off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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