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IBM Recruitment 

Company Website: www.IBM.com

Job Role: Technical Support

Qualification: Bachelor’s Degree/Master’s Degree

Experience: Fresher (0-3 years)

Batch:2023/22/21/20/19/18

Salary: ₹9 LPA* (Expected)

Job Location: Bangalore

Job Description

IBM Off Campus Drive For Fresher 2023 – IBM hiring fresher graduates for Technical Support  – Team Member Bachelor’s Degree candidates can apply for this job. Detailed information about the application process is given below please scroll down the post.

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Eligibility

• 2023/22/21/20/19/18
• Freshers are eligible
• Bachelor’s Degree/Master’s Degree

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Job Role and Responsibilities

• The Sustainable Software – EIS Support Team is looking for a customer support professional.
• This position provides the opportunity to work in a high growth area in the Sustainable Software organization on the Environmental Intelligence Suite by providing remote debugging and resolution to customer issues. Product Support is vital for IBM customer to use and leverage IBM software to solve their business problems. It aims to bring problem resolution closer to the customer and ensure a common, efficient, and streamlined process.
• The role provides technical support assistance directly (phone/electronically) to customer using problem determination and technical analytical skills. Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution.
• You will develop, document, and communicate action plans to customers and IBM teams as appropriate. Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
• Participate in department objectives such as building the knowledge base (writing technical tips), improving serviceability, and contributing to high customer satisfaction in addition to a familiarity to weather and aviation terminology.

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Skills Required

• JavaScript and/or Typescript skills or any programming language proficiency
• Good understanding of REST APIs
• Strong understanding of HTTP protocol basics: requests and responses, headers, operations (GET, PUT, POST, etc), response status codes.
• Understanding and use of RDBMS and NoSQL Databases.
• Understanding of XML, JSON, and YAML data formatting
• Strong verbal and written communication skills and the ability to work in a fast-paced environment.
• Customer facing role includes shifts / weekend support on rotation basis.
• Quick learner and ability to pick up new product.
• Ability to work in shifts that could span early hours or late evening IST hours as well as weekends on rotation.
• Customer facing role and will have to provide electronic. telephonic support to IBM Customers
• Ability to work independently and contribute to a team environment.

Preferred Technical and Professional Experience

• Knowledge of Environmental, Weather, Geospatial Intelligence related processes.
• Experience working with Kubernetes or related cloud-native technologies.
• Experience working with IBM Cloud GUI and CLI
• Public / private key concepts, including certificate manipulation via openssl or similar tooling.
• Containers and Kubernetes
• New Relic Monitoring
• Prior experience in Product Support is a bonus.

Click here for Frontend Development Roadmap

Click here for Backend Development Roadmap

Click here for Full Stack Development Roadmap

Selection Process 

How to Apply for IBM

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, log in and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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