Maxeon Hiring 2024 Associate Helpdesk Engineer, Salary 4.5 LPA, Apply Now

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Maxeon Careers 2024 hiring freshers for the Associate Helpdesk Engineer . This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on Maxeon industry leading platforms.

About Maxeon

Maxeon Solar Technologies (NASDAQ: MAXN) is Powering Positive Change™. Headquartered in Singapore, Maxeon designs and manufactures Maxeon® and SunPower® brand solar panels, and has sales operations in more than 100 countries, operating under the SunPower brand in certain countries outside the United States.
The company is a leader in solar innovation with access to over 1,600 patents and two best-in-class solar panel product lines. Maxeon products span the global rooftop and solar power plant markets through a network of more than 1,700 trusted partners and distributors. A pioneer in sustainable solar manufacturing, Maxeon leverages a +35-year history in the solar industry and numerous awards for its technology.

Maxeon Recruitment

Job Role: Associate Helpdesk Engineer

Qualification: Bachelor’s degree

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹4.5 LPA

Job Location: Hyderabad

Last Date: ASAP

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Job Description

As we continue to grow, we are looking for a world-class Associate Helpdesk Engineer based in Hyderabad, India and reporting to the Global Helpdesk Manager. In an industry that is reshaping the world’s energy future, there’s no better place to be.

You will serve as first contact point for internal customers who need technical assistance. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team!

Maxeon

Job Responsibilities

  • Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
  • Perform troubleshooting using different diagnostic techniques.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Provide quick resolution and excellent customer service.
  • Redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services.
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Identify and suggest possible improvements on procedures.

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Skills Required 

  • Degree in Information Technology, Computer Science, or equivalent.
  • Minimum 1 experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
  • Common desktop hardware software knowledge, M365 services, Active Directory, network, and system.
  • Hands on experience with diagnosing and resolving basic technical issues.
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

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Selection Process

The Maxeon selection process for Graduate Intern off campus recruitment includes the following stages:

Online Application and Screening

Visit the Maxeon Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

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How to Apply For Maxeon

If you are interested in the Maxeon off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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