We are seeking a highly skilled and motivated Security Engineer to join our Managed Security Services (MSS) team in India. In this role, you will be a key member of our elite Security Helpdesk team responsible for the co-management and optimization of a diverse portfolio of security solutions, including Endpoint and SIEM technologies. You will play a critical role in ensuring the security posture of our clients by proactively identifying and mitigating threats, responding to security incidents, and continuously improving our endpoint security capabilities.

How you’ll make an Impact

• Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution

• Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.

• Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel

• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies

• Implement and configure discipline software and appliance-based products in large enterprise environments

• Develop and maintain content and reporting

• Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required

• Perform knowledge transfers to clients regarding security and system configuration awareness

• Performs other duties as assigned

• Complies with all policies and standards

What we’re looking for

• Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)

• Knowledge of MAC and Windows Operating Systems

• An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.

• Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.

• Experience with Service Now

• Professional experience working with networks and network architecture

• Confident presentation, written and oral communication skills

• Customer Support

• Desire to learn additional subject matter areas

• General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred

• CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or other relative products

• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)

• 2+ years of experience in endpoint security operations, including experience with at least two of the following: SentinelOne, CrowdStrike, Carbon Black, Microsoft Defender for Endpoint, and Palo Alto Cortex.