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|Post Name||Executive Manager|
|Estimated Salary||up to ₹ 9 LPA|
|Work Location||Work From Home|
|Batch||2019 – 2023|
- Freshers are eligible
- Batch: 2019/ 2020/ 2021/ 2022/ 2023
Job Notification Join us on Telegram: Click here
- In this role, you will be responsible for end to end operational smoothness around Credit Card Bill payment transactions
- Manage relationships with all stakeholders associated with the Product including both internal teams and external stakeholders (Issuing Banks, Networks etc.)
- Identify key issues proactively and take ownership of problem solving, RCA and setting up processes to avoid recurrence of such issues
- Keep tabs on transaction failure rates, reason behind increasing failures if any and solve for the reasons
- End to end ownership of Consumer TAT of transaction settlement and managing all stakeholders to deliver best possible TAT for all card bill payments
- Manage the customer service process in a way that delivers timely and effective solutions to user issues via all channels viz. Chatbot, social, agent, email etc.
- Effective and timely project management across all the given tasks
Skills Required :
- As always, read the information provided on this page first.
- After reading, scroll down and click on the apply link.
- You will be redirected to jobs.capgemini.com official website.
- Enter all the required details.
- After entering the details check them and submit the application.