About Role

• As a Integration engineer – Merchant Integration you will be providing support to our merchants
• In isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
• This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
• To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency.
• Should be passionate about resolving complex technical problems and willing to embrace challenges.

Responsibilities

• Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices.
• Addressing technical queries on payment APIs, and Platform/Plugins for Payments and transactions.
• Communicates technical issues to merchants and internal departments.
• Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
• Enhance the overall experience of our merchants by providing support for technical issues.
• Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.

Required Skills/ Experience

• To explain complex information in simple, clear terms to non-IT personnel.
• Additional skills required: – Ability to deal with complex issues. – Logical thinker – Good analytical and problem-solving skills. – Up-to-date technical knowledge. – An in-depth understanding of the product and process.
• Good interpersonal and customer care skills. – Accurate records keeping. – Excellent communication skills. Proficiency in English (both written and verbal)
• Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET , PHP, or Python will be an added advantage.
• Any Bachelor’s degree (Technical degree preferred).
• Should have hands on experience on SOAP/REST API’s and Knowledge on integrating different Payment flows.
• Knowledge on JIRA / KIBANA / DB SQL / Basic on Linux/AIX.