Key Responsibilities:

*PSS are our front line support team that interacts with Doctors first hand.

*Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.

*They provide help with queries, and explain our process and policies to our doctors.

*They need to resolve fast with accuracy and quality.

*Need to report all product and process issues and escalate to TL.

*If they can not resolve any queries at their end they can escalate those particular issues to the TL.

*They need to ensure that we are providing a great customer experience through our communication.

2. Customer Engagement:

• Understanding customer behavior, expectations from the product, analyzing usage trends and product adaptability to increase usage and make the product sticky.
• Work towards providing an excellent customer experience by going that extra mile on every interaction

Must have: 

• Should be able to communicate clearly
• Languages – Hindi, English, Kannada
• Should have a good understanding of Practo products
• Should be aware of all the Process and Policies of the supporting products

Nice to have: 

• Min 0-1 year of experience
• Work experience of working/ connecting with Doctors

• Qualifications:  

• Any Graduate

Key Specifications: 

• 0 – 1 Years Experience
• 3 Months Contract Role
• 6 Days Working ( Rotational shift | Rotational WO | 6 days working)
• Contract Position (6 Months)
• Language – English mandate (Written + Verbal)
• Basic Excel Knowledge