Key Roles and Responsibilities:

• Explore RazorpayX and its various app suites with first hand experience
• Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
• Report any merchant experience breakage on any front
• Ensure SLAs are met on Tickets and Chats as per the defined OKRs
• Consume and forward feedback to the respective channels along with suggestive measures, if any
• Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
• Work with the  Financial Operations team for day to day payouts status update and redundancies
• Work with different Razorpay verticals to close any pending mechant issues

Desired Skills and Experience:

• Have a knack of turning negative merchant experiences into a positive one
• Possess confident, articulate and professional spoken and written abilities
• Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
• Able to quickly adapt to different needs that may arise
• Have the ability to take full ownership of the different tasks that will come your way