SmartBear Recruitment 2024: Hiring as Product Support Engineer, Salary ₹6.6 LPA

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SmartBear Careers 2024 hiring freshers for the Senior Product Support Engineer- BugSnag. This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on SmartBear industry leading platforms.

About SmartBear

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

SmartBear Recruitment

Job Role: Senior Product Support Engineer- BugSnag

Qualification: Any Graduate

Experience: Freshers

Batch: 2023 / 2022 / 2021 / 2020

Salary: up to ₹6.6 LPA

Job Location: Bangalore

Last Date: ASAP

Job Notification Join us on Telegram: Click here

Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24×7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16×5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

About the role

As a Senior Product Support Engineer you will

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

  • Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
  • Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
  • Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams
  • Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
  • Develop tools and enhance documentation to improve our support processes
  • Look for ways to improve productivity of issue resolution and better ways to help our customers

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.


We are looking for you if you have

  • A personable, empathetic and professional manner when dealing with customers
  • Proficiency when reading, writing and speaking English
  • A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
  • Experience as a mid-level software engineer or equivalent, working with multiple programming languages
  • Commercial experience of developing in at least 2 of the following categories of development languages:
    • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity
    • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js
    • Scripting: e.g. Python / Ruby / PHP
    • Server: e.g. Java / Go / .NET

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 Why you should join the SmartBear crew:

  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
  • We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

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How to Apply For SmartBear

If you are interested in the SmartBear off campus drive 2024, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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