Sutherland Recruitment 2025: Associate – Support Mumbai Now

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About Sutherland 

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland Recruitment

Job Role: Associate – Customer Support

Qualification: Bachelors / Masters Degree

Experience: 0-2 years

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹4.3 LPA

Job Location: Mumbai 

Last Date: ASAP

Job Notification Join us on Telegram: Click here

Job Description:

  • Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with good communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome!).

Additional Information:

  • Working Location: Navi Mumbai , Airoli
  • Timings: 8 Hours plus 1 Hour break
  • Perks: Cab facilities available (within 25 Kms of office location).

How to Apply For Sutherland In 2025?

Dreaming of an Sutherland career. Follow these simple steps to apply for their 2025 opportunities:

  • Click Apply Here: Head straight to the Sutherland career page using the button below.
  • Start Your Application: Hit Apply to begin.
  • Register or Login: Create an account if youre new, or login if youre already registered.
  • Complete the Form: Fill in all required details accurately.
  • Upload Documents: Submit your resume and any other requested documents.
  • Review and Verify: Doublecheck all information before submitting.
  • Submit: Hit submit and take a step closer to your dream career.

Apply Link For Sutherland Apply Here

Job Notification Join us on Telegram: Click here

Job Notification Join us on WhatsApp: Click here

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