About Sutherland
Sutherland Recruitment
Job Role: Associate – Customer Support
Qualification: Bachelors / Masters Degree
Experience: 0-2 years
Batch: 2025 / 2024 / 2023 / 2022
Salary: up to ₹4.3 LPA
Job Location: Mumbai
Last Date: ASAP
Job Notification Join us on Telegram: Click here
Job Description:
- Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications:
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).
Additional Information:
- Working Location: Navi Mumbai , Airoli
- Timings: 8 Hours plus 1 Hour break
- Perks: Cab facilities available (within 25 Kms of office location).
How to Apply For Sutherland In 2025?
Dreaming of an Sutherland career. Follow these simple steps to apply for their 2025 opportunities:
- Click “Apply Here“: Head straight to the Sutherland career page using the button below.
- Start Your Application: Hit “Apply“ to begin.
- Register or Login: Create an account if you‘re new, or login if you‘re already registered.
- Complete the Form: Fill in all required details accurately.
- Upload Documents: Submit your resume and any other requested documents.
- Review and Verify: Double–check all information before submitting.
- Submit: Hit submit and take a step closer to your dream career.
Apply Link For Sutherland – Apply Here
Job Notification Join us on Telegram: Click here
Job Notification Join us on WhatsApp: Click here
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