About Syniverse

Syniverse Recruitment

Job Role: Network Operations Center Analyst

Qualification: Bachelors / Masters Degree

Experience: Fresher 

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹3-7 LPA

Job Location: Bangalore

Last Date: ASAP

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Who We’re Looking For

The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

Some of What You’ll Do

Scope of the Role:

Direct Reports: This is an individual contributor role.

Key Responsibilities:

• Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
• Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools
• Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
• Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
• Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.
• Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
• Work closely with Tier-I counterparts to resolve and close events/incidents.
• Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
• Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application.
• Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).

Experience, Education and Certification:

• No previous experience required.
• Preferred Networking and Application Certifications from an accredited Trade School or Academy.
• Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification

Additional Requirements:

• Use of the English language in verbal and written communications is a requirement for this position.
• Works in shifts to provide onsite 24×7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
• Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.