About Synopsys

Synopsys Recruitment

Job Role: IT Support, Associate

Qualification: B.Tech / M.Tech

Experience: Fresher

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹3-8 LPA

Job Location: Noida, India

Last Date: ASAP

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You Are:

You are a dedicated and enthusiastic individual with a passion for customer support and IT services. With 2-3 years of experience in End-user/Desktop Support within the IT industry, you possess a working knowledge of debugging skills in the Windows environment. Your experience supporting business and connectivity tools, including Microsoft Office, Outlook Exchange email, and Remote Access, has equipped you with the expertise needed to excel in this role. You have a good understanding and experience with Windows Active Directory Services and Exchange email tools, and some knowledge of LAN/WAN, including TCP/IP and DHCP, is preferred. Your ability to communicate clearly in person, in writing, and over the phone, coupled with your patience and politeness in handling customer calls, makes you an ideal candidate. Strong interpersonal skills and attention to detail are among your key strengths. Knowledge of UNIX, technical writing, MAC Operating System, networking, and/or Cisco Unified communications tools is a plus.

What You’ll Be Doing:

• Providing IT support through phone, tickets, and chat to Synopsys workforce around the world.
• Resolving problems of moderate scope involving laptops/desktops, mobile devices, and applications.
• Handling common account issues and troubleshooting effectively.
• Providing ticket status updates to management and end-users.
• Maintaining effective relationships with end users.
• Exercising judgment within defined procedures and practices to determine appropriate actions.

The Impact You Will Have:

• Ensuring smooth and efficient IT operations within Synopsys.
• Enhancing user satisfaction through prompt and effective problem resolution.
• Contributing to the overall productivity of the workforce by minimizing downtime.
• Supporting the implementation of IT projects and service delivery initiatives.
• Maintaining a robust IT knowledge base through content management.
• Fostering a positive user experience and maintaining high standards of customer service.

What You’ll Need:

• Technical degree or diploma in a related field.
• 2-3 years of experience in End-user/Desktop Support.
• Proficiency in debugging within the Windows environment.
• Experience with Microsoft Office, Outlook Exchange email, and Remote Access.
• Knowledge of Windows Active Directory Services and Exchange email tools.

Who You Are:

• A strong communicator, both verbally and in writing.
• Patient and polite in handling customer interactions.
• Detail-oriented with excellent organizational skills.
• A team player with strong interpersonal skills.
• Adaptable and able to exercise sound judgment within defined procedures.