The Visa Payment Products Sales, Client Services, Experience team develops and supports Visa contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis.

The Software Engineer position within the team is an individual contributor role based in our Bengaluru office. The successful candidate is expected to be a Java full stack subject matter expert within the Visa Access Development team. The selected candidate will be fully responsible for service delivery.

Responsibilities:

• Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:
  • Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
  • Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
  • Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
  • Design and develop enhancements or new services that are:
    • Scalable, resilient, secured and decoupled
    • Able to detect and alert when functional or non-functional production errors occur
    • Able to gather and persist behavioral and performance metrics and
    • Deliver optimal customer experience.
  • Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.
  • Support users during their user acceptance verification.
  • Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.
  • Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
  • Provide strong communication to keep project team and stakeholders up to date.
• Design and improve internal development methodologies utilizing .NET and supporting technologies
• Identify and utilize best practices in the industry to maximize efficient and elegant solutions

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
• Bachelor’s degree, OR 3+ years of relevant work experience

Preferred Qualifications

• Bachelor’s degree in information technology, or equivalent.
• 1-2 years of development and support experience in Java full stack technologies
• Experience in the following frameworks & technologies is preferred:

Front-end

• HTML, CSS and JavaScript
• Front-end Frameworks/Libraries Angular, React, or Vue.js
• AJAX, Fetch API for asynchronous web development.
• Bootstrap for responsive design and UI components.

Back-end

• Java
• Spring Framework Spring Boot, Spring MVC, and Spring Security
• RESTful Services
• JPA or Hibernate
• Microservices Architecture

• Experience in performance tuning and automated unit testing
• Good to have Dockers, Kubernetes, MongoDB & Kafka knowledge
• Excellent oral and written English communication skills