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Wipro Recruitment 2023:
| Company Name | Wipro |
|---|---|
| Post Name | System Engineer |
| Estimated Salary | ₹ 3.5 LPA* |
| Work Location | Hyderabad/ Bengaluru/ Pune |
| Batch | 2022/21/20/19/18/17 |
Job Description:
Wipro Technologies, in line with its innovative culture, has started a pioneering model in the field of higher education through System Engineer
Eligibility:
- Diploma in Computer Science / Information Technology / Electronics / Telecommunication : 60% and above
- 10th Standard: 50%
- 12th Standard: 50%
- Diploma : 60%
- Year of Passing: 2019, 2020, 2021, 2022
Job Responsibilities:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Preferred skill:
- Team player and quick learner
- Good Communication- Verbal and Non Verbal skills
- Multi-Tasking
- Good Team Player
- Ability to interact with cross-functional teams
- Highly developed analytical and organizational skills
- Work in an agile environment to deliver high-quality software.
- Experience with distributed, multi-tiered systems, algorithms, and relational databases.
- Experience in optimization mathematics such as linear programming and nonlinear optimization.
- Ability to effectively articulate technical challenges and solutions.
- Ability to design and code the right solutions starting with broadly defined problems.
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