About Zebra

Zebra Recruitment

Job Role: Technical Customer Support, II

Qualification: Bachelors Degree

Experience: 0 to 2 years

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹10 LPA

Job Location: Pune

Last Date: ASAP

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Responsibilities:

Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service, communication and problem solving skills.

Qualifications:

Minimum Education: High School or equivalent vocational qualification / experience

Minimum Work Experience (years) : 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation

• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: Up to 10%

Able to Telework? Yes – hybrid work approach