About Fynd

Fynd Recruitment

Job Role: Software Engineer

Qualification: Bachelors / Masters Degree

Experience: 0-1 years 

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹6-12 LPA

Job Location: Mumbai

Last Date: ASAP

Job Notification Join us on Telegram: Click here

What will you do at Fynd?

• Be a subject matter expert of product
• Documenting troubleshooting and problem resolution steps.
• Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
• Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
• Work closely with product and developers to enhance the quality of existing products.
• Advocate internally for customer needs – be the technical voice of the customer
• Resolving escalated customer complaints without the need for team lead intervention.
• Address urgent issues quickly, work within and measure against customer SLAs.
• Train and coach customers to a successful onboarding process and ongoing usage.
• Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.
• Develop smaller complexity features/enhancements in existing products.
• Perform in-depth research and identify sources of production issues surrounding the application.
• Work closely with business in managing day to day issues, and resolve user queries.
• Perform daily health checks of the application, job schedules and infrastructure supporting the application.
• Develop and facilitate monitoring systems to identify issues before they happen.
• Work backward with the Product team to improve the product as per the feedback/issues of the product

Some more requirements

• 6-8 months of experience as Product Support Engineer
• Experience in providing support for ETL or data warehousing is preferred.
• Good Understanding on Unix and Databases concepts
• Experience working with SQL and No-SQL databases and writing simple queries to get data for debugging issues.
• Being able to creatively come up with solutions for various problems and implement them.
• Experience working with REST APIs and debugging requests and responses using tools like Postman
• Quick troubleshooting and diagnosing skills.
• Knowledge of customer success processes.
• Experience in document creation.
• High availability for fast response to customers.
• Language knowledge required in one of NodeJs, Python, Java.
• Background in AWS, Docker, Kubernetes, Networking – an advantage.
• Experience in SAAS B2B software companies – an advantage.
• Ability to join the dots around multiple events occurring concurrently and spot patterns.