Job Description

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English
We are looking for Trainee- Global IT Technical Support

IT skills 

• 0-1 years of experience in Windows environment.
• Good knowledge of OS, Network and Applications.
• Familiarity with iOS, Android, Windows and other mobile operating systems
• Knowledge on SCCM is preferred.
• Bachelor’s Degree in computer/IT field.

Your key responsibilities

• Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
• Adopt IT processes and policies during day to day support.
• Handling IT project activities assigned to you.
• Identify and communicate the problem areas based on the incoming incidents.
• Assistance during User Acceptance Test

Why join us?

We are a global company with history dating back to 1910 – with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies – while embracing agile methodologies and continuous learning and development.

• Customer Service-Minded attitude.
• Good Presentation and communication skills.
• Ability to learn and share knowledge with other team members.
• Be a good communicator and good listener within the team.
• ITIL knowledge is preferred.
• Ability to coordinate with multiple teams.
• Willing to work in 24×7 shift environment.
• Awareness of ISO 14001 & 45001 Standards

• Insight to the IT Service Delivery.
• Training on supporting latest IT technologies in software & hardware domain.
• Work life balance.
• Innovative and dynamic working environment.
• The support of an excellent IT Service Delivery Team.
• Possibility to work in leading crane building company with leading technology.
• Competitive Salary.