About SBI Card

SBI Card Recruitment

Job Role: Associate – Falcon

Qualification: Any Graduate 

Experience: Fresher

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹5 LPA

Job Location: Gurugram, India

Last Date: ASAP

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What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all – Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring & Compliance:

1. Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
2. Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
3. Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds  through appropriate rule coding
4. Ensure adherence to regulatory compliance on KYC and transaction monitoring
5. Fraud awareness to customers to safeguard them against potential fraud threats
6. Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases
2. Ensure adherence to process SOPs & customer contact policies

Measures of Success

1. Productivity (No. of cases decisioned in a day) as per MOU
2. Fraud Decisioning Accuracy
3. Fraud Catch Rate
4. False Positive Rate
5. Fraud trends highlighted and process improvement opportunities suggested
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
2. Experience of documenting case facts

Competencies critical to the role

1. Analytical Ability and Problem Solving
2. Decisiveness
3. Listening skills
4. Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University

Preferred Industry

Banking / Financial Services / E-Commerce / Fintech’s / Telecom / Insurance