Responsibilities:

• Remotely Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies, and operational impact

• Schedule and monitor the execution of grid service events

• Create new rules for our data engine, to support strategic root cause corrections

• Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems

• Track operational incidents in JIRA

• Coordinate with field technicians during installation and operational issue resolution

• Notify field service, customer operations, and third-party service providers of issues, outages and remediation status.

• Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles

Requirements:

• BTech/ BE degree in Electrical Engineering, Electrical and Electronics Engineering or Electronics and Communication Engineering from an accredited college or university.

• Good understanding of communication protocols that include but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.

• Knowledge of electrical power systems, solar power systems and Battery Energy Storage Systems (BESS).

• Experience with analyzing large sets of data and data analysis.

• Knowledge of server operating systems and network devices.

• Ability to think creatively to resolve problems in ambiguous situations.

• Work with execution of custom scripts (light coding/understanding).

• Good verbal and written English language skills.

Preferred:

• Experience of solar asset performance analysis.

• Good understanding of communication protocols that include but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.

• Experience providing remote support using virtual desktop tools.

• Experience with Jira, Confluence, Tableau, Plotly, SQL, Python, Linux/ command line, Big Data visualization, and relational databases.

• Analytical aptitude and ability to work under stress.

Job Location

• Gurugram, Haryana 24*7 PST/PDT working hours