The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Basic Qualifications:
• Bachelor’s degree, Or 3+ years of relevant work experience

  Preferred Qualifications:

Technical Qualifications:

• 1-2 years of experience implementing Microsoft Dynamics CRM 365
• Proficiency in .Net and JavaScript
• Preferred Technical Qualifications:
• Experience with C# or Visual Basic, Visual Studio, and Web Services
• Experience extending Dynamics CRM Plugins, Custom Workflows, and Actions using .Net components and SQL
• Significant experience in the development and support of CRM applications
• Genesys Integration experience is a plus
• Knowledge of SQL Server and databases
• Experience with Microsoft Dynamics Co-Pilot, Power Automate, and Power Apps
• Familiarity with Customer Service Workspace (CSW)

Non-Technical Requirements:

• Excellent process orientation, planning, organizational, and problem-solving skills
• Strong interpersonal and facilitation skills, along with effective written and verbal communication
• Ability to work in a complex organization to determine business and customer needs, providing the best solutions
• Driven and self-motivated, with a creative approach to solving challenging problems
• Willingness to work with different technologies
• Proactive thinking with a ‘can-do’ attitude and out-of-the-box thinking
• Experience collaborating with medium to large development teams distributed worldwide
• A team player who can also work independently
• Strong multi-tasking and time-management skills, with the ability to prioritize tasks