Zones

Zones Off Campus Drive 2025: Hiring Service Desk Fresher

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About Zones 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Zones Recruitment

Job Role: Service Desk Fresher

Qualification: Bachelors / Masters Degree

Experience: Fresher

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹3.6 LPA

Job Location: Bangalore

Last Date: ASAP

Job Notification Join us on Telegram: Click here

Position Overview:

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

What you’ll do as the (L1- Service Desk):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
  • Experience in Core IT Support, Addressing Clients Worldwide (24*7).
  • Experience troubleshooting and configuring desktop hardware and associated peripherals.
  • Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
  • Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
  • Experience working in a fast-paced environment.
  • Strong customer service experience.
  • Excellent communication skills is must.
  • Ability to multitask well.
  • Real time Ticket creation and documentation.
  • Ability to perform tasks within SLA’s.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
  • Walk the customer through the problem-solving process.
  • Escalate unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements to procedures & KB articles.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues faster.
  • 24/7 rotational shift.
What you will bring to the team:
  • Experience – 0- 0.6 months in IT Support
  • Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
  • MCA, Msc (Computer)
  • Reporting – Team Lead
Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

How to Apply For Zones In 2025?

Dreaming of a Zones career. Follow these simple steps to apply for their 2025 opportunities:

  • Click “Apply Here“: Head straight to the Zones career page using the button below.
  • Start Your Application: Hit “Apply“ to begin.
  • Register or Login: Create an account if you‘re new, or login if you‘re already registered.
  • Complete the Form: Fill in all required details accurately.
  • Upload Documents: Submit your resume and any other requested documents.
  • Review and Verify: Double–check all information before submitting.
  • Submit: Hit submit and take a step closer to your dream career.

Apply Link For Zones – Apply Here

Job Notification Join us on Telegram: Click here

Job Notification Join us on WhatsApp: Click here

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