About Ciena

Ciena Recruitment

Job Role: Senior Analyst – Technical Writer

Qualification: Bachelors / Masters Degree

Experience: 0-2 years 

Batch: 2025 / 2024 / 2023 / 2022

Salary: up to ₹19 LPA

Job Location: Gurugram

Last Date: ASAP

Job Notification Join us on Telegram: Click here

What will you do at Ciena?

Blue Planet Senior Technical Writer

Ciena is looking for an skilled, highly motivated senior technical writer. We’re looking for a problem solver with excellent language skills who will write easy-to-understand technical guides and online help. You’ll also create deployment guides, upgrade guides, configuration guides, and other user assistance to help our customers use our products.

Responsibilities:

• Develop high-quality technical documentation like user guides, Upgrade guides, Deployment guides, online help, FAQs, release notes, etc.
• Ability to plan, schedule, and be flexible while meeting tight deadlines
• Review, revise, and maintain all existing documentation for accuracy and consistency.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Manage updates and revisions to technical literature.
• Ensure the content meets the company’s style guidelines and adheres to best practices.
• Create visual aids like diagrams, charts, and graphs to enhance understanding.

Collaboration with stakeholders

• Collaborate with developers and customers to identify and close gaps in documentation.
• Participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.

Nice to have:

• Familiarity and comfort with Git, Markdown, and other documentation tools
• Knowledge of Kubernetes documentation

Areas of impact

• You’ll be integral to the success of our customers.

Qualifications:

• Bachelor’s degree in Technical Writing, Computer Science, or a related field.
• Proven experience as a Technical Writer in the software industry.
• Excellent written and verbal communication skills.
• Strong ability to understand and translate complex technical concepts.
• Proficiency in technical writing tools and software.
• Familiarity with software development processes and methodologies.
• Attention to detail and excellent problem-solving skills.
• Ability to work independently and as part of a team.