Fresh Grads Alert! Land Your Dream Salesforce Job in Hyderabad (₹5-8 LPA)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Recruitment

Job Role: Technical Support Engineer

Qualification: Bachelors / Masters Degree

Experience: Freshers

Batch: 2024 / 2023 / 2022 / 2021

Salary: up to ₹5 – 8 LPA

Job Location: Hyderabad

Last Date: ASAP

Job Notification Join us on Telegram: Click here

Role Description

You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism and delivers the highest levels of client satisfaction at all times.

Salesforce

Responsibilities

  • Provide exceptional frontline technical support via phone and email to Salesforce clients
  • Assist with general best practices, including: user management, data management, and reporting and dashboards
  • Identify situations where professional services or account executive intervention may be warranted
  • Track and maintain all client communications and case documentation in Salesforce
  • Follow established support processes and procedures
  • Effectively communicate with clients both in English and Mandarin, predominantly
  • Available to work across any of the shifts based on business requirements. Shifts are subjective to change as well based on business needs.

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Preferred Qualifications & Skills

  • Passion for Client Experience
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Excellent written and verbal communication skills. Experience in handling/conversing with international clients mandatory.
  • Action oriented with strong organizational, analytical and problem solving skills
  • Highly adaptable, fast learner
  • Technical aptitude in support of learning Salesforce Cloud applications and solutions
  • ·Dependable, motivated, self-starter, with the ability to work independently
  • Experience in technical support (or other client focused environment)
  • Demonstrates exceptional written and oral communication skills, fluent in English and proficient in advanced-level spoken Mandarin, with a minimum requirement of old format HSK 5 (New format HSK 7-9) certification. Recent certification at this level is mandatory, while Old format HSK 6 (new format HSK 9) certification is highly preferred.
  • Optional : ADM 201 and/or ADM 211 certifications preferred,

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Leadership Qualities

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

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How to Apply For Salesforce In 2024?

Dreaming of a Salesforce career. Follow these simple steps to apply for their 2024 opportunities:

  • Click Apply Here: Head straight to the Salesforce career page using the button below.
  • Start Your Application: Hit Apply to begin.
  • Register or Login: Create an account if youre new, or login if youre already registered.
  • Complete the Form: Fill in all required details accurately.
  • Upload Documents: Submit your resume and any other requested documents.
  • Review and Verify: Doublecheck all information before submitting.
  • Submit: Hit submit and take a step closer to your dream career.

 

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